• Upto Rs. 4000 off on Moto G (2nd Gen.) exchange offer by Flipkart

Oops! This offer has been expired.

Click Here to view current running offer (if any).

Now get upto Rs. 4000 discount on favorite your Moto G 2nd gen. in exchange of your old phone.

View Terms & Conditions
  1. How do I know if my device is eligible for the Exchange Offer?

    To know if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.

  2. How do I avail the Exchange Offer?

    First, you need to fill out the Exchange Offer form. We need some details about your old phone and your location. You’ll then see the effective final price of the phone you wish to purchase. You can conveniently hand in your phone, in working condition, to our field executive at the time of delivery.

  3. How do I send my old phone back?

    Your old phone will be picked up by us at the time the new one is delivered. Kindly keep your old phone ready with all your data backed up.

  4. My phone is listed as eligible and exchange is available in my location. Are there any more conditions to avail the offer?

    Well, as long as the phone is in working condition and not physically damaged, it is good for exchange.

  5. How do I find the IMEI number of my mobile phone?

    The IMEI number can be found by dialing *#06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone’s original packaging.

    If you still need assistance in identifying the IMEI number, please call us on 1800 208 9898

  6. Should the device be in working condition to qualify for this offer?

    Yes. We hope you understand that for the phone to find a new owner it needs to be in working condition with no physical damage.

  7. Can I exchange more than one device towards a purchase?

    No. You may only exchange one device at a time.

  8. What’s the bill value when I avail the Exchange Offer?

    You will see the actual price of the product on the bill. A credit note for the value of exchange will be sent with the bill.

  9. Can I provide one address for pick up and another for delivery?

    No. As the pickup and delivery happen simultaneously, the address needs to be the same.

  10. In case I wish to return the new phone I bought in the Exchange Offer, will my old phone be shipped back to me?

    Unfortunately, the phone you are returning cannot be shipped back to you.

  11. Can I hand in a different phone for Exchange?

    You can only exchange the phone for which you have provided details.

  12. Any reminders before I exchange my phone?

    Kindly ensure all your data is backed up and cleared from your old phone before exchange. You may also remove the memory card. Flipkart.com or WS Retail will not be responsible for any misuse as a result.

  13. The phone I’m exchanging is a dual SIM device. Do I have to provide both the IMEI numbers while filling the Exchange Offer form?

    You need to just mention any one IMEI number while filling the form.

  14. Why do I see a pickup charge for availing the exchange offer?

    When you avail the exchange offer, our courier partner picks up your old device right from your doorstep. It is then shipped to the seller in lieu of the new device. The pickup charge covers pickup from doorstep, packing and shipping of your old device. Flipkart only facilitates the exchange process.